1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.
  2. Welcome to Lightroom Forums! We're a friendly bunch, so please feel free to register and join in the conversation. If you're not familiar with forums, you'll find step by step instructions on how to register and post your first thread under Help on the menubar above. You're also welcome to join our newsletter, download our free Lightroom Quick Start eBook and explore our other FAQ resources.
    Dismiss Notice

Please Help !

Discussion in 'The Lounge' started by Trịnh Đông, Aug 24, 2016.

  1. Trịnh Đông

    Trịnh Đông New Member

    Joined:
    Aug 24, 2016
    Messages:
    8
    Lightroom Experience:
    Beginner
    Primary OS:
    Windows 7 64-bit
    Lightroom Version:
    6.6 / CC 2015.6
    Lightroom License:
    CC Subscription
    Hi everybody , i'm Đông , i'm from Vietnam . I was start uses Lighroom few day ago but i have a trouble
    I set up Lighroom on C: but when I Start it always show Lighroom has stopped working . I was tried many many ways but LR can not working . Help me please , Thanks so much
     
  2. Gnits

    Gnits Active Member

    Joined:
    Mar 21, 2015
    Messages:
    664
    Location:
    Dublin, Ireland.
    Lightroom Experience:
    Power User
    Primary OS:
    Windows 10
    Lightroom Version:
    6.8 / CC 2015.8
    Lightroom License:
    CC Subscription
    Can you provide a screen dump to show us how Lightroom has stopped working.
     
  3. Trịnh Đông

    Trịnh Đông New Member

    Joined:
    Aug 24, 2016
    Messages:
    8
    Lightroom Experience:
    Beginner
    Primary OS:
    Windows 7 64-bit
    Lightroom Version:
    6.6 / CC 2015.6
    Lightroom License:
    CC Subscription
    [​IMG]

    Here is this , Sir . Thanks you so much
     
  4. JohanElzenga

    JohanElzenga Lightroom Guru Staff Member Lightroom Guru

    Joined:
    Jul 2, 2015
    Messages:
    4,298
    Location:
    Netherlands
    Lightroom Experience:
    Power User
    Primary OS:
    Mac 10.12.x Sierra
    Lightroom Version:
    6.10 / CC 2015.10
    Lightroom License:
    CC Subscription
    That is far too small. Can you say what it reads?
     
  5. Trịnh Đông

    Trịnh Đông New Member

    Joined:
    Aug 24, 2016
    Messages:
    8
    Lightroom Experience:
    Beginner
    Primary OS:
    Windows 7 64-bit
    Lightroom Version:
    6.6 / CC 2015.6
    Lightroom License:
    CC Subscription
    [​IMG] Thanks you so much
     
  6. Gnits

    Gnits Active Member

    Joined:
    Mar 21, 2015
    Messages:
    664
    Location:
    Dublin, Ireland.
    Lightroom Experience:
    Power User
    Primary OS:
    Windows 10
    Lightroom Version:
    6.8 / CC 2015.8
    Lightroom License:
    CC Subscription
    It is a fairly standard windows Message ... I cannot see the characters .... but it is something like

    "Lr has stopped working .... do you want Windows to try and find a solution or cancel.

    I have never got a solution when I asked Windows to find one.


    Question 1.
    Does Lightroom launch and after a while Lr aborts.
    or ...
    Does this message appear when you start Windows.
    or
    Does this message appear immediately after you launch Lr.

    Question 2 ....How much free space is on your C drive.
     
  7. Trịnh Đông

    Trịnh Đông New Member

    Joined:
    Aug 24, 2016
    Messages:
    8
    Lightroom Experience:
    Beginner
    Primary OS:
    Windows 7 64-bit
    Lightroom Version:
    6.6 / CC 2015.6
    Lightroom License:
    CC Subscription
    This messeage appear immediately after I created and launch LR sir and i have 80gb free of C drive , that is i do not know why it is
     
  8. Gnits

    Gnits Active Member

    Joined:
    Mar 21, 2015
    Messages:
    664
    Location:
    Dublin, Ireland.
    Lightroom Experience:
    Power User
    Primary OS:
    Windows 10
    Lightroom Version:
    6.8 / CC 2015.8
    Lightroom License:
    CC Subscription
  9. Trịnh Đông

    Trịnh Đông New Member

    Joined:
    Aug 24, 2016
    Messages:
    8
    Lightroom Experience:
    Beginner
    Primary OS:
    Windows 7 64-bit
    Lightroom Version:
    6.6 / CC 2015.6
    Lightroom License:
    CC Subscription
    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: lightroom.exe
    Application Version: 6.0.0.10
    Application Timestamp: 5523190c
    Fault Module Name: libcef.dll
    Fault Module Version: 3.1750.1805.0
    Fault Module Timestamp: 53eb9d68
    Exception Code: c000001d
    Exception Offset: 00000000020f5fa3
    OS Version: 6.1.7600.2.0.0.256.1
    Locale ID: 1033
    Additional Information 1: 1849
    Additional Information 2: 1849c65267ce2967d89f315e1c3c4b82
    Additional Information 3: 95b7
    Additional Information 4: 95b7e9ed49fb3657956fc9b27015606a

    I will try follow your link , thanks you
     
  10. Gnits

    Gnits Active Member

    Joined:
    Mar 21, 2015
    Messages:
    664
    Location:
    Dublin, Ireland.
    Lightroom Experience:
    Power User
    Primary OS:
    Windows 10
    Lightroom Version:
    6.8 / CC 2015.8
    Lightroom License:
    CC Subscription
    Last edited: Aug 24, 2016
  11. Trịnh Đông

    Trịnh Đông New Member

    Joined:
    Aug 24, 2016
    Messages:
    8
    Lightroom Experience:
    Beginner
    Primary OS:
    Windows 7 64-bit
    Lightroom Version:
    6.6 / CC 2015.6
    Lightroom License:
    CC Subscription
    OMG !!! It's worrking , thanks you so much Gnits . I am very Happy
     
  12. Gnits

    Gnits Active Member

    Joined:
    Mar 21, 2015
    Messages:
    664
    Location:
    Dublin, Ireland.
    Lightroom Experience:
    Power User
    Primary OS:
    Windows 10
    Lightroom Version:
    6.8 / CC 2015.8
    Lightroom License:
    CC Subscription
    Super..... do you know what action fixed the problem ..... so that others may learn from this issue.
     
  13. Trịnh Đông

    Trịnh Đông New Member

    Joined:
    Aug 24, 2016
    Messages:
    8
    Lightroom Experience:
    Beginner
    Primary OS:
    Windows 7 64-bit
    Lightroom Version:
    6.6 / CC 2015.6
    Lightroom License:
    CC Subscription
    I was Update Windows - Install Service Pack 1 for Windows 7 follow you link you gave me and its working , that so awesome
     
  14. Gnits

    Gnits Active Member

    Joined:
    Mar 21, 2015
    Messages:
    664
    Location:
    Dublin, Ireland.
    Lightroom Experience:
    Power User
    Primary OS:
    Windows 10
    Lightroom Version:
    6.8 / CC 2015.8
    Lightroom License:
    CC Subscription
    Thanks for letting me know.

    The clue was "Fault Module Name: libcef.dll" from the problem signature.
     
  15. Trịnh Đông

    Trịnh Đông New Member

    Joined:
    Aug 24, 2016
    Messages:
    8
    Lightroom Experience:
    Beginner
    Primary OS:
    Windows 7 64-bit
    Lightroom Version:
    6.6 / CC 2015.6
    Lightroom License:
    CC Subscription
    Yes sir , Thanks your support one again
     

Share This Page