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Lightroom CC suddenly a trial

Discussion in 'Lightroom Installation & Performance' started by Katherine Mann, Jun 15, 2017.

  1. Katherine Mann

    Katherine Mann Active Member

    Joined:
    Nov 6, 2007
    Messages:
    290
    Location:
    Canada
    Lightroom Experience:
    Advanced
    Primary OS:
    Windows 10
    Lightroom Version:
    6.5 / CC 2015.5
    Lightroom License:
    CC Subscription
    I have the Photographer's Bundle. Some of you longtime users might remember that in the beginning Adobe offered Photoshop for 9.99 USD a month. A few months later they offered the Photographer's Bundle at the same price.
    I originally signed up for Photoshop and when the PB came out Adobe converted my subscription. Each year since then my yearly subscription has been renewed at the same price.
    So, this being the anniversary month of my subscribing I was surprised to note today that my copy of Lr CC was suddenly a trial version, while Ps remained the same.
    I contacted Adobe Support by chat and found out this: Adobe had not ever upgraded my original subscription to the PB, although I have had access since 2014 (which is when I think the entire PB began). Yearly renewals have never been a problem.
    The support person told me that I was only subscribed to PS and that the new price would be 19.95 a month. After a bit of a discussion he converted my subscription to the Photographer's Bundle at the original price and refunded the overpayment to my card.
    I'm posting this as I suspect I am not the only one who was suddenly unsubscribed from the PB. Thought you might like to know.
     
    Dan Marchant likes this.
  2. Victoria Bampton

    Victoria Bampton Lightroom Queen / Owner Staff Member Administrator Moderator Lightroom Guru

    Joined:
    Sep 29, 2007
    Messages:
    19,231
    Location:
    Southampton, UK
    Lightroom Experience:
    Power User
    Primary OS:
    Mac 10.12.x Sierra
    Lightroom Version:
    6.10 / CC 2015.10
    Lightroom License:
    CC Subscription
    Thanks for sharing Katherine
     
  3. Katherine Mann

    Katherine Mann Active Member

    Joined:
    Nov 6, 2007
    Messages:
    290
    Location:
    Canada
    Lightroom Experience:
    Advanced
    Primary OS:
    Windows 10
    Lightroom Version:
    6.5 / CC 2015.5
    Lightroom License:
    CC Subscription
    Interesting, at least to me ... Adobe charged me a whopping 30.64 Cdn for what was supposed to be a single program subscription, nevermind deleting my Photographer's Bundle. A few days after my complaint they refunded 29.67 of that and charged me 15.39 for the bundle. I wonder how many people there are who are paying twice as much for less than half as much.
     
  4. Victoria Bampton

    Victoria Bampton Lightroom Queen / Owner Staff Member Administrator Moderator Lightroom Guru

    Joined:
    Sep 29, 2007
    Messages:
    19,231
    Location:
    Southampton, UK
    Lightroom Experience:
    Power User
    Primary OS:
    Mac 10.12.x Sierra
    Lightroom Version:
    6.10 / CC 2015.10
    Lightroom License:
    CC Subscription
    I hear the odd report or two, but they're few and far between, and usually fixed fairly quickly by customer services when they're spotted. I don't think most photographers signed up until the photographer's bundle came out, so most people were probably not on the Photoshop-only bundle in the first place.
     

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