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Export to jpeg problem

Discussion in 'Lightroom 1-6 for Windows & Mac (perpetual)' started by hcrosenkold, Jun 19, 2017.

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  1. hcrosenkold

    hcrosenkold New Member

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    I suddenly see a new problem that didn't occur before. After export to jpeg I can't open the jpeg picture.
    Example: Archive "continued.gif" could not be opened because you have no permission. And next: Archive "continued.png" could not ....and so on.
    What has happened?
     

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  2. JohanElzenga

    JohanElzenga Lightroom Guru Staff Member Lightroom Guru

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    You talk about a jpeg image, but the warnings are about .gif and .png images...
     
  3. hcrosenkold

    hcrosenkold New Member

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    Yes, but that is what comes up, when I try to open the jpeg pictures.
     
  4. JohanElzenga

    JohanElzenga Lightroom Guru Staff Member Lightroom Guru

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    How do you open the jpeg image? In Lightroom? In another application? It looks like the application cannot access certain interface images, due to permission problems, so you may have to reinstall it.
     
  5. hcrosenkold

    hcrosenkold New Member

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    I can open older jpeg pictures but not the most recent exported. I wonder if something has changed during the latest update of LR.
     
  6. JohanElzenga

    JohanElzenga Lightroom Guru Staff Member Lightroom Guru

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    Again: open with what? Lightroom? Another application?
     
  7. hcrosenkold

    hcrosenkold New Member

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    I doubleclick or right click and select open I use the image viewer in MacOS. When I right click and select View Info everything looks normal even the thumbnail photo is correct.
    So this is a big mystery.
    I just tried to restart the computer, but it is still the same problem
     
  8. Victoria Bampton

    Victoria Bampton Lightroom Queen / Owner Staff Member Administrator Moderator Lightroom Guru

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    Can you show us your export dialog settings please? And a name of one of the files you're trying to export?
     
  9. JohanElzenga

    JohanElzenga Lightroom Guru Staff Member Lightroom Guru

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    It looks like those errors are coming from 'Preview', the Image Viewer of MacOS X. The images it cannot open are images used in the interface of the application, stored inside the application package. I doubt that this is a Lightroom problem. It's more likely a problem of permissions, either with the Preview app itself, or with the folder where you exported the images to. So first try this: move the images to another place and try again.
     
  10. hcrosenkold

    hcrosenkold New Member

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    I had saved the exported images on an external harddisc, which I have done many times before.
    As you proposed I copied them to the computers harddrive and tried to open them - and then it worked.
    But as said I have done this many times before, so why isn't it working now?
    I have made a screenshot of the settings, where you can also see the filenames given. I have tried 2 settings, one with all metadata except names, and one with just names and copyright. Either gives the same result.
     

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  11. hcrosenkold

    hcrosenkold New Member

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    I looked at the permissions. In computers harddrive I am logged-in as admin. I have read and write permissions.
    The same read and write permissions for me was present on the external HD. Staff had write-protection.
    If I changed permissions on external HD to read and write permission I could open a jpg-file and view it.
    So it seems as if I don't have admin permissions on the external HD!?!?
     
  12. clee01l

    clee01l Lightroom Guru Staff Member Lightroom Guru

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    What filesystem is used to format the EHD? MacOS uses HFS+, You can read/write to exFAT/FAT32 (a universal filesystem with no security). NTFS is a filesystem used by Windows machines. MacOS can read but not write to NTFS. Could this be your problem?
     
  13. JohanElzenga

    JohanElzenga Lightroom Guru Staff Member Lightroom Guru

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    I doubt that, because he wrote the images to that disk succesfully, but now has a problem viewing (i.e. reading) them. That means his problem is exactly the opposite of what you expect with a NTFS formatted disk.
     
  14. JohanElzenga

    JohanElzenga Lightroom Guru Staff Member Lightroom Guru

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    Looks like it. One thing you can normally do with an external disk (except if you use that disk as destination for Time Machine backups) is check 'Ignore Ownership for this volume' at the bottom of the 'Info' dialog. That should solve all permission problems for that disk.
     

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