Please Help !

[Trịnh Đông]

Hi everybody , i'm Đông , i'm from Vietnam . I was start uses Lighroom few day ago but i have a trouble
I set up Lighroom on C: but when I Start it always show Lighroom has stopped working . I was tried many many ways but LR can not working . Help me please , Thanks so much

 

[Gnits]

Can you provide a screen dump to show us how Lightroom has stopped working.

 

[Trịnh Đông]

Here is this , Sir . Thanks you so much

 

[Johan Elzenga]

That is far too small. Can you say what it reads?

 

[Trịnh Đông]

Thanks you so much

 

[Gnits]

It is a fairly standard windows Message ... I cannot see the characters .... but it is something like

"Lr has stopped working .... do you want Windows to try and find a solution or cancel.

I have never got a solution when I asked Windows to find one.


Question 1.
Does Lightroom launch and after a while Lr aborts.
or ...
Does this message appear when you start Windows.
or
Does this message appear immediately after you launch Lr.

Question 2 ....How much free space is on your C drive.

 

[Trịnh Đông]

This messeage appear immediately after I created and launch LR sir and i have 80gb free of C drive , that is i do not know why it is

 

[Gnits]

Select all the text in the problem signature and save to a text file. Upload the text file to this discussion. There may be something specific we might recognise.

The next option I would try is to reset the preferences.

See this link ...Something Acting Weird? Try Resetting Lightroom CC's Preferences - Lightroom Killer Tips

After that I would uninstall, reboot, re-install, reboot and try again.

 

[Trịnh Đông]

Problem signature:
Problem Event Name: APPCRASH
Application Name: lightroom.exe
Application Version: 6.0.0.10
Application Timestamp: 5523190c
Fault Module Name: libcef.dll
Fault Module Version: 3.1750.1805.0
Fault Module Timestamp: 53eb9d68
Exception Code: c000001d
Exception Offset: 00000000020f5fa3
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 1849
Additional Information 2: 1849c65267ce2967d89f315e1c3c4b82
Additional Information 3: 95b7
Additional Information 4: 95b7e9ed49fb3657956fc9b27015606a

I will try follow your link , thanks you

 

[Gnits]

Do you have Windows Service Pack 1 installed.

See this link ...

Lightroom crashes on launch. Error module name: libcef.dll

 

[Trịnh Đông]

OMG !!! It's worrking , thanks you so much Gnits . I am very Happy

 

[Gnits]

Super..... do you know what action fixed the problem ..... so that others may learn from this issue.

 

[Trịnh Đông]

I was Update Windows - Install Service Pack 1 for Windows 7 follow you link you gave me and its working , that so awesome

 

[Gnits]

Thanks for letting me know.

The clue was "Fault Module Name: libcef.dll" from the problem signature.

 

[Trịnh Đông]

Yes sir , Thanks your support one again