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Lightroom not responding

Discussion in 'Lightroom Installation & Performance' started by kcgrace, Apr 27, 2012.

  1. kcgrace

    kcgrace New Member

    Joined:
    May 7, 2011
    Messages:
    10
    I am having difficulty with Lightroom.It does not repsond when I load many times and especially when I want to inport. I am running 3.6 on a Mac PRo. Any suggestions? I was planning to take a lightroom course starting sunday and this will make it impossible. It will occasionally load when I shut the computer down and load it first.
     
  2. Victoria Bampton

    Victoria Bampton Lightroom Queen / Owner Staff Member Administrator Moderator Lightroom Guru

    Joined:
    Sep 29, 2007
    Messages:
    18,303
    Location:
    Southampton, UK
    Lightroom Experience:
    Power User
    Primary OS:
    Mac 10.12.x Sierra
    Lightroom Version:
    6.7 / CC 2015.7
    Lightroom License:
    CC Subscription
    Hi kcgrace, welcome to the forum!

    There are some initial things you can try for troubleshooting:

    1. Make sure you have backups!

    2. Restart Lightroom

    3. Restart the Computer

    4. Delete the Preferences file. Instructions here: http://www.lightroomforums.net/show...(or-Trashing-)-the-Lightroom-Preferences-file

    5. Optimize the Catalog Edit menu > Catalog Settings > Relaunch & Optimize and wait for it to tell you it's completed.

    6. Create a new catalog to rule out catalog corruption. (Restart Lightroom holding down Ctrl (Windows) or Opt (Mac) and select Create New Catalog.)

    7. Import some images into that new catalog to check everything's working as expected.
     

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