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Cannot relocate or rename files ver 4.1

Discussion in 'Lightroom Installation & Performance' started by Clem, Apr 22, 2012.

  1. Clem

    Clem New Member

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    I am using LR 4.1 with windows 7 on a Sony computer. My files are on a remote drive. I can see and modify (develop) my photos. I can import photos from a different drive. However I cannot rename or relocate my files. I get an error message that states "the folder cannot be renamed or moved". I had no problems on LR-3. I have been told by a Lightroom instructor that it is not a Lightroom issue. I have taken the computer back to the Sony dealer and they of course said it is not a Sony problem. Any help/suggestions would be appreciated.
    Clem
     
  2. Jim Wilde

    Jim Wilde Lightroom Guru Staff Member Moderator Lightroom Guru

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    Hi, welcome to the forum.

    Is the Sony a new computer? Or have you recently upgraded the Operating System? I'm thinking the problem may be a simple permissions issue on the external drive.....it would explain why you can read from the drive, but nothing else.
     
  3. Clem

    Clem New Member

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    Yes the Sony is brand new (3 wks) , with windows 7 installed. After I purchased it I installed LR4 then upgraded to 4.1
    I also thought it was conflict with operating system or maybe the sony operating system that sits on top. I asked the sony people to remove the sony system which they said they did but a lot is still there. I have administrator as well as owners rights (they said) so it should not be a problem and yet....





     
  4. Jim Wilde

    Jim Wilde Lightroom Guru Staff Member Moderator Lightroom Guru

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    OK, was the computer running LR3 using XP, or Vista, or Win7? Let us know and we'll try to get some instructions to you.

    It probably is a simple permissions issue, so neither Lightroom nor Sony can really be blamed.
     
  5. Clem

    Clem New Member

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    no the current Sony computer only ran windows 7. I used LR3 on an older computer running XP. Since LR4 will not work on XP I had to get a new computer with windows 7.
    Thanks for your help
     
  6. Jim Wilde

    Jim Wilde Lightroom Guru Staff Member Moderator Lightroom Guru

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    Thanks, that's what I was asking, sorry if I wasn't clear. The problem is that the external drive is 'owned' by the XP system, and on Win7 you now have only 'read-only' permissions. To fix this, fellow-Guru Beat Gossweiler has just posted the details of the procedure in our Tips & Tricks section - see here.

    Let us know if that fixes the problem for you.
     
  7. Clem

    Clem New Member

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    thanks a bunch Jim that fixed the problem, whew what a relief!
    Clem
     
  8. Jim Wilde

    Jim Wilde Lightroom Guru Staff Member Moderator Lightroom Guru

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    Glad to hear it's sorted. Thanks to Beat, really....he's the one that did all the work in developing the instructions.
     
  9. b_gossweiler

    b_gossweiler Lightroom Guru Lightroom Guru

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    Glad to hear they worked in the real world on first attempt :surprised:

    Beat
     
  10. Jim Wilde

    Jim Wilde Lightroom Guru Staff Member Moderator Lightroom Guru

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    Never in doubt!!! :razz:
     
  11. Kiwigeoff

    Kiwigeoff Lightroom Guru Lightroom Guru

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    You guys are heroes, give each other a pat on the back!!:shock:
     
  12. Clem

    Clem New Member

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    yes thanks to you both, now I have no excuses...
    Clem
     

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