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After moving catalogue LR cannot see file location even after being shown

Discussion in 'Lightroom Troubleshooting (ARCHIVE)' started by Rich P, Jan 24, 2011.

  1. Rich P

    Rich P New Member

    Joined:
    Nov 27, 2010
    Messages:
    4
    I moved my catalogue (LR 3.3) form pc to a new Mac Pro, using the procedure set out in Victoria's blog. The catalogue appears to have moved just fine, but when I try to work with any image file, they all have the little question mark indicating that LR cannot locate the image file. I click on it & show LR where the image file is, locating it on the external hard drive where I keep all the files. It refuses to use that file, giving me an error message: "the file 'xyz.NEF' is already associated with another file in the catalogue'. Then to bring matters further into the twilight zone, it offers a button to click to 'show in library' (presumably show the "other" file it thinks is associated with that name), if I click it it takes me back to the original thumbnail which still has the question mark. How do I get LR to see the files?
     
  2. b_gossweiler

    b_gossweiler Lightroom Guru Lightroom Guru

    Joined:
    Jun 19, 2009
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    Location:
    Zurich, Switzerland
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    Windows 7 64-bit
    Rich,

    Try right-clicking (I think ctrl-click on Mac) on the top level folder in your folder panel, choose "Find missing Folder" and point it to the folder where the files reside. This should re-connect all the images within that folder structure. Repeat for other top-level folders if you have more than one.

    Beat
     
  3. Rich P

    Rich P New Member

    Joined:
    Nov 27, 2010
    Messages:
    4
    Hi Beat, thanks for your suggestion but I think you may be mistaken about this. Right clicking on the top level folder does not provide "find missing folder" 'as an option.

    Any ideas anyone? I cannot reach adobe on the phone (several hours wait time) and I am getting no response to my support inquiry on their website.
     
  4. Victoria Bampton

    Victoria Bampton Lightroom Queen / Owner Staff Member Administrator Moderator Lightroom Guru

    Joined:
    Sep 29, 2007
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    Location:
    Southampton, UK
    Lightroom Experience:
    Power User
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    Mac 10.11.x El Capitan
    Lightroom Version:
    6.6 / CC 2015.6
    Lightroom License:
    CC Subscription
    Hi Rich

    I was just about the reply to your blog comment, but it's far easier to chat here. Can you post a screenshot of your folders panel?
     
  5. b_gossweiler

    b_gossweiler Lightroom Guru Lightroom Guru

    Joined:
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    3,207
    Location:
    Zurich, Switzerland
    Lightroom Experience:
    Advanced
    Primary OS:
    Windows 7 64-bit
    Rich,

    Also, can you hover with your mouse over the content of the Folder field in the metadata panel, and see what path LR shows for a missing image there? How does it compare to where you think the photo resides?

    Beat

    P.S: Thought I put in this post already a few hours ago, but it somehow has gone walkabout :(
     

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