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Thread: LR4 (and 4.1) asks for serial number every time I open LR! (Lion)

  1. #1
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    LR4 (and 4.1) asks for serial number every time I open LR! (Lion)

    When the LR4 beta came out, I downloaded it, having previously bought LR3. As soon as LR4 was available to buy, I bought the upgrade package from Adobe.com. But for the last 2 months, it is constantly asking me for the serial number every time I re-open the program. I have LR4.1 also installed on my older 2009 MacBookPro, and there is no serial issues there, but this is everytime on my 2011 iMac. I contacted Adobe and it was suggested to do two things:-

    1 - Locate the cache.db file and rename it (such as cache.old.db or cache.db.ol) and then retry LR4. This didnt work.
    2 - Create a new user with full administration priviledges, then uninstall and reintsall LR4. This didnt work either.

    I am now at my wits end. I could of course leave the program open constantly, but the problem is that I always want to ensure I am competely backed up each time I walk away from the program, and this current problem doesnt really help the situation.

    For what its worth, since I re-installed it, I now have to complete registration EVERY time or else the program will fail to open. I merely dragged the Application to the trash bin upon uninstall, so perhaps its leaving files on the machine that the new install is pointing to?
    The one thing I have noticed is that the serial input screen also says I have 23 days remaining on the trial(???) - and if I click on this option the program opens immediately.

    Help!!!

    Thanking you guys in advance.
    Last edited by Hydrology; 7 Jun 2012 at 12:35 pm. Reason: adding info

  2. #2
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    Hydrology, Welcome to this forum. Did you try Godfrey's recommendation in the Flickr Group? I think what he suggested is probably what you need to solve your issue

  3. #3
    Lightroom Queen / Owner
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    Welcome Mark! Much easier to talk here than in 140 characters! If that doesn't do the trick, let us know and I'll see what else I can find out.
    Victoria


    Lots of questions? Adobe Lightroom 5 - The Missing FAQ Book available now - PDF, ePub, Kindle & Paperback Discount code: LRF2011

    Website: Lightroom Queen Blog - Follow me on Twitter as @LightroomQueen - Find me on Facebook

  4. #4
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    What about to trash the preferences file (com.adobe.Lightroom4.plist) in Library/Preferences/ - and restart LR ?
    Last edited by Karayuschij; 11 Jun 2012 at 9:05 am.

  5. #5
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    Thanks guys! All sorted now!

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