Lightroom Forums FAQ

All of the Members, Gurus, Moderators, and Administrators here are volunteers giving freely of their time and expertise to help other users, and work hard to keep a friendly and positive atmosphere that all can enjoy.

We understand that computers and software can often be frustrating, and Lightroom is no exception at times, but whilst venting is understandable, it's not very constructive. We're pleased to discuss those bugs in order to find workarounds, however we won't allow venting or constant complaints about Adobe. We're a privately run Forum, not affiliated with Adobe, and constant complaining just creates a negative atmosphere. There are other Forums where that behavior is acceptable, but this is not one of them.

We have a lovely atmosphere here, and we appreciate your help in keeping it that way.

This privacy policy sets out how Lightroom Forums uses and protects any information that you give Lightroom Forums when you use this website.

Lightroom Forums is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Lightroom Forums may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 2 December 2012.

What we collect

We may collect the following information:

• Name
• Contact information including email address
• Any other information you choose to add to your profile
• We automatically receive and record information on our server logs from your browser, including your IP address and the page you request in our forums

If you do not wish to share this information, you can decline to register or request that your existing account be deleted.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email. We may use the information to customise the website according to your interests.
• We do not rent, sell, or share personal information about you with anyone.

Cookies

The Privacy and Electronic Communications Regulations (PECR), better known as the EU Cookie Law, is supposed to protect your personal data and stop websites from tracking your habits. The law is a minefield, however we have checked the cookies on this website and they are all detailed below, to the best of our knowledge.  By continuing to use the site you are agreeing to the following:

First-party cookies are created and controlled by software on Lightroom Forums server:

• Lightroom Forums uses standard Google Analytics to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
• If you click the ‘Remember Me’ checkbox when logging in, it will remember your email address and password to save you having to log in again.

Third-party cookies are created and controlled by other websites, and may not affect you:

• Clicking links to Facebook or Twitter may allow those websites to track your movements.
• When you click links to visit other websites outside of this website, those websites may create also cookies.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Private messages on the forums are not to be considered private. Private messages on the forums may be monitored by the proper authorities in cases of reported abuse of the private messages system.

No financial details are collected by or stored on our servers.  Any credit/debit card processing is handled by PayPal and is subject to their terms and conditions.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• We do not rent, sell, or share personal information about you with anyone.
• If you have previously agreed to us storing your personal information, you may change your mind at any time by emailing us at admin@lightroomforums.net or clicking the unsubscribe link at the end of any emails.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please emailing us at admin@lightroomqueen.com

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above email address. We will promptly correct any information found to be incorrect.

Trademarks and Copyrights of Third Parties.

Designated trademarks and brands are the property of their respective owners.